Our Commitment

Our Commitment

Our primary commitment at Foodlink Australia is to you, our valued customer.

We pride ourselves on the four foundations our business was built on: hard work, customer centricity, persistence and good business sense. 

Since its establishment in 2000, the philosophy has been ‘always remain available and accessible to our customers, ensuring that they are satisfied’. 

Not only are we committed to our customers, producers and suppliers, but we are also committed to the social responsibility that comes into play when working at such a large scale. 

At Foodlink, we believe in the symbiotic relationship between our business and the environment. Through our dedication to MSC and HACCAP, we are paving the way as sustainable business leaders. 

Taking practical steps to reduce our footprint we:
- Use recyclable materials for all our packaging and opt for non-waxed boxes
- We actively support sustainable fishing practices and strive to raise awareness among customers and endangered species
- Together, let’s shape a greener future. 

Mindful operations
At Foodlink, we prioritise waste reduction and have implemented strategies to significantly decrease our garbage output by 75% in the next 12 months. Our wide selection of products caters to a diverse customer base, and we remain dedicated to continuously improving our operations for enhanced efficiency and customer satisfaction.

Responsible sourcing
Foodlink takes great pride in being the pioneering seafood wholesale distributor in the Sydney region to receive certification from the esteemed Marine Stewardship Council (MSC). 
As an internationally recognized eco-labelling organisation, MSC plays a crucial role in ensuring that seafood products can be traced back to sustainable fisheries. This certification serves as a testament to our unwavering commitment to sourcing and distributing seafood in a responsible and environmentally conscious manner. With MSC's endorsement, our customers can trust that the seafood they receive from Foodlink has been procured from fisheries that prioritise the long-term health and vitality of our oceans.

At Foodlink, we prioritise customer service and strive for excellence in every detail. When you make us your primary food service supplier, you can trust that we will deliver the finest quality products available in the market, promptly and reliably.

Introducing our user-friendly mobile ordering platform, you now have the convenience of placing your orders anytime and from anywhere. We understand that your needs may vary, and if we don't currently have your desired product in stock, we are more than happy to special order it just for you. 

Our dedicated personnel are ready to assist you with any inquiries, six days a week. Experience the difference of exceptional customer service with Foodlink – your satisfaction is our priority.

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